Apply for the Salesforce Service Lead role at Omega CRM, a Merkle Company Omega CRM is a Merkle & Dentsu company, leader in Customer Experience services with over 20 years of experience using technology to enhance marketing and customer relationships. We are seeking a Salesforce Service Lead. Responsibilities Provide support in pre‑sales tasks for assigned accounts: solution design, estimation, planning, and assumptions. Share the client’s vision, goals, and expectations with the service team. Allocate and supervise tasks of the dedicated team, managing assignments, vacations, and absences during service delivery. Manage service progress to ensure deadlines, scope, and budget are met. Facilitate change requests and keep all parties informed of schedule and budget impacts. Provide visibility of service progress to the client and client lead; lead follow‑up meetings. Alert operations management about potential deviations. Supervise all incoming and outgoing service documentation. Lead the resolution of problems arising from service evolution. Pursue customer satisfaction regarding the service. Ensure service objectives are met; evaluate the service and identify successful and unsuccessful elements. Send customer satisfaction surveys related to the service. Identify potential up‑sell and cross‑sell opportunities for the