Descripción de la oferta
SQLI, a European leader in customer experience and digital transformation, helps major international brands create value through technology and digital innovation. From strategy to the deployment of our clients technological assets, we design and build robust, high-performance architectures and engaging experiences by combining cutting‑edge technologies, proven methodologies, and deep technical expertise.To strengthen our teams (2,200 people across 12 countries), we are recruiting passionate individuals who share our values:Creative Spirit, Commitment, Forward Thinking.The JobAt SQLI Group, we support international customers with long‑term digital and CX programs. We are looking for a Senior SAP CX (C4C) Consultant to strengthen our existing SAP Customer Experience support team.You will work as a consultant across multiple customers, supporting and evolving SAP Sales Cloud and SAP Service Cloud solutions, with exposure to almost the full SAP CX portfolio. This role is ideal for someone who enjoys ownership, variety, and long‑term customer relationships.As a Senior SAP CX Consultant, you will be responsible for the functional and solution ownership of SAP Sales Cloud and SAP Service Cloud in support and evolution contexts.What is this all about?Your main responsibilities will be:End‑to‑end SAP CX delivery – Business analysis, solution recommendation, solution design, configuration, testing, go‑live support, and hypercare.Support and evolution of SAP Sales Cloud & Service Cloud – maintain and improve existing solutions for multiple customers in parallel.Sales & Service process design – Design and implement:Lead, opportunity, and account managementActivity and pipeline managementCase / ticket management and service workflowsSLA, categorization, escalation rules, and service KPIsReporting & analytics in C4C – Create and maintain reports, data sources, KPIs, and dashboards.Integration & data collaboration – Work closely with integration and backend teams on:SAP S/4HANA / ECC integrations via CPIAPIs, event‑based integrations, and middleware conceptsV2 expertise and migrations – Contribute to SAP C4C V2 projects and ideally V1 → V2 migration initiative.Technical extensions – Participate in or coordinate developments via:SAP Cloud Application Studio (SDK)SAP BTP extensions for C4C (nice to have)Your profileWho are you?Solid (+6 years) SAP CX consulting background, CRM / CX implementations, with several years on SAP C4C.Strong hands‑on experience with SAP Sales Cloud and SAP Service Cloud, you know standard capabilities, best practices, and limitations.End‑to‑end project experience, from business analysis to go‑live and hyper care, not only configuration.Sales & Service process expertise, comfortable discussing business topics with sales and service stakeholders.Integration & data understanding. Good knowledge of:SAP backend integrations (S/4, ECC)Data models and master data conceptsAPIs and middleware principlesNice to haveExperience with SAP C4C V2 migrationsHands‑on experience with SAP CPIExperience with SAP BTP / CAP developmentsExposure to other SAP CX components:SAP Marketing CloudSAP Customer Data Platform (CDP)SAP EmarsysSAP CPQSkills & BehavioursFluent in English both writing and speaking.French is highly valued.Autonomous, structured, customer‑oriented, and comfortable working across multiple clients.Strong analytical and problem‑solving skillsClear communication with business and technical stakeholdersOwnership and accountabilityAbility to prioritise in a multi‑customer support environmentCollaborative and knowledge‑sharing mindset.Client‑facing & advisory mindset.Additional InformationsWhat do we offer?Permanent contract.Hybrid policy work.(1 day office, 4 days home office)UDEMYBusiness member platform with a lot of on‑line learnings (certifications, courses, etc).Individual yearly training and certification budget.Work Schedule Monday to Friday.Flexible work hours with shorter Fridays and summer scheduleFull salary coverage for sick leave.Data protection noticeSQLI Group ensures that applicants' personal data is processed as required by the EU General Data Protection Regulation (GDPR) and the Ley de Protección de Datos 3/2018 of the Spanish Kingdom. Personal data is processed for the purpose of carrying out the hiring process and joining to our talent community. You can exercise your rights in terms of General Data Protection and digital guarantees through privacy@sqli.com. You can learn more about your rights regarding data protection and our Data Policy by clicking on Privacy Center Hub.#J-18808-Ljbffr
