Descripción de la oferta
About Schneider DigitalSchneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support to our internal teams and clients worldwide. The Barcelona Digital Hub consists of over 450 employees working in Data, Cybersecurity, ERP, Cloud, IT Project Management, Digital Marketing and other roles.Job OverviewThe API Analyst supports the full lifecycle of customer-facing APIs, ensuring reliable operations, smooth onboarding of API users, and rapid resolution of technical issues. The role acts as a bridge between technical teams (APIGEE, Engineering, Architecture) and business/API Champions, providing both functional and technical support.Key Responsibilities- API Troubleshooting & Support: handle technical issues, credential testing (creation and testing of POSTMAN collection), API testing & validation, regression and environment validations (Pre‑Prod, Non‑Prod), identify and elevate inconsistencies between environments, validate performance and reliability.- Customer & API Champion Support: serve as primary operational point of contact for API Champions and customer technical teams on onboarding, testing, interpreting errors, understanding API behavior, and resolving environment or platform issues.- Documentation & Knowledge Management: maintain support guides, troubleshooting playbooks, and test cases; document lessons learned, known issues, and best practices; contribute to functional analysis and small enhancements.- Monitoring & Continuous Improvement: track recurring issues and propose improvements to API design, implementation, testing flows, or governance; support performance analysis and collaborate with Architecture and Product teams on enhancements, deprecations, and roadmap alignment.Qualifications- Technical Skills: functional requirements analysis (FC06), system & API testing (FC08), applications development lifecycle (FC02), IT security & risk management (FC04), master data & data quality (FC12).- Proficiency with REST APIs, JSON, OAuth, and API gateways (APIGEE preferred); familiarity with Signavio, Archimate, Drawio or similar tools.- Soft Skills: issue resolution (C005), customer focus (L05), cross‑cultural communication (C004), collaboration & networking (L06), sustainable results (L04).Typical Deliverables- Credential validation reports- Issue investigations and tickets (Jira, ServiceNow, etc.)- Integration test results- Updated onboarding documentation- Performance testing inputs or results- Customer support summariesBenefits- Flexible schedule: freedom to adjust work hours.- Hybrid work plan: option to work from home.- Holy Pack: purchase additional vacation days.- Floating Holidays: exchange holidays for other days.- Sabbatical Pack: up to 2 months of unpaid leave.- Global Family Leave Policy: flexible paid conditions for parental leave, bereavement, etc.- Wellwo health and wellness platform: virtual medical care for up to five people.- Wellhub membership: access to gyms and sports centers.- Onsite medical service.- Open Talent Market: AI-driven professional development platform.- Stock ownership program: become a shareholder.- Recognition program: give and receive points redeemable for gifts.- Life insurance.- Flexible Remuneration Plan: choose from health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.- Club Schneider discounts at stores, restaurants, travel agencies.- Company-subsidized volunteer programs.Equal Opportunity EmploymentSchneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.At Schneider Electric, we uphold the highest standards of ethics and compliance and believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity. You can find out more about our Trust Charter.#J-18808-Ljbffr
