Descripción de la oferta
Spain – Hybrid (Madrid, Málaga, Barcelona, Logroño) / Remote (rest of Spain)
Competitive salary (aligned with experience)
Full-time
English: B2+
International project
About The Role
We are looking for a Senior Genesys Cloud Engineer with strong hands‑on experience designing Architect flows and building API‑based integrations.
This is a technical role focused on routing logic, automation, and real‑time integrations within a modern cloud contact center platform. You will work closely with Product, Architecture, and Engineering teams to deliver scalable and high‑performance customer experience solutions.
If you enjoy solving complex routing challenges and building integrations that operate at scale, this role is for you.
Work Model
Hybrid for candidates located in Madrid, Málaga, Barcelona, or Logroño.
Fully remote for candidates based elsewhere in Spain.
Key Responsibilities
Design and maintain complex Genesys Cloud Architect flows.
Implement advanced routing logic (skills‑based routing, queues, fallbacks).
Build and support integrations using Genesys Cloud APIs and Data Actions.
Implement and optimize configurations for voice and digital channels.
Design and maintain REST‑based integrations with external systems.
Troubleshoot performance issues and ensure platform stability.
Contribute to automation and continuous improvement initiatives.
Must‑Have Requirements
3+ years of hands‑on experience with Genesys Cloud.
Strong experience with Architect flows and routing configuration.
Experience integrating systems via Genesys Cloud APIs and REST services.
Solid understanding of cloud environments and security basics.
Programming/scripting knowledge (JavaScript, Python, or similar).
Experience troubleshooting and optimizing contact center environments.
English level B2 or higher.
Nice to Have
Experience leading technical initiatives or workstreams.
Experience with event‑driven integrations (EventBridge or similar).
Exposure to CRM systems (e.g., MS Dynamics).
Knowledge of AWS services.
Genesys Cloud or cloud provider certifications.
What We Offer
International project environment.
Flexible hybrid/remote model within Spain.
Opportunity to work on a scalable cloud contact center platform.
Competitive salary aligned with experience.
Collaborative and innovation‑driven team culture.
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