Descripción de la oferta
About Ukio
We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona and have expanded to offices in Madrid, Lisbon, Berlin, Paris and Milan. This is only the beginning as we aim to spread across Europe and beyond.
Ukio's mission is to empower individuals to live where they want, when they want. We disrupt the traditional residential real estate market by providing fully furnished, artfully designed apartments for stays starting at one month. We remove all the hassle of finding a rental – no long‑term contracts, security deposits, broker fees, moving or buying furniture – giving people choice and flexibility to plant their roots anywhere.
Backed by Europe’s top venture‑capital firms, this year will be vital for growth as we further build our team, strengthen our current markets and expand into new ones. We are among the top 10 Spanish startups on LinkedIn and have successfully raised a Series A round of €27 million to accelerate our trajectory throughout Western Europe.
Our Culture
We honor diversity, compassion and honesty. Our team is made up of dedicated, collaborative, results‑driven people, and we are looking for more like‑minded folks. In true startup fashion, we embrace uncertainty, grant full autonomy, and expect team members to act as owners of their projects. We have a mix of foodies, athletes, adventure seekers and art buffs. We always include team events and enjoy a fun work environment.
Role
As a Senior Guest Relations, you will own the guest experience and operational performance of a defined portfolio of Ukio apartments. This is not a traditional support or call‑center role. You will manage your units, balance guest satisfaction, operational reliability and business performance, and make autonomous decisions that directly impact service quality, property uptime and portfolio results. You will work cross‑functionally to ensure high standards, resolve complex issues and deliver on Ukio’s promise of making people feel at home anywhere.
Responsibilities
Act as the main point of contact for all guest‑related cases, ensuring fast, empathetic and effective resolution.
Oversee the full guest journey – from check‑in to post‑check‑out – maintaining Ukio's high service standards.
Take full ownership of your portfolio, monitoring operational performance and proactively addressing risks.
Use data and internal dashboards to analyse metrics and implement improvements in guest experience and operational efficiency.
Lead post‑case reviews and implement long‑term solutions to recurring issues.
Partner closely with internal teams (Operations, Sales, Property Management, Quality) to ensure seamless coordination and enhance overall service.
Monitor and control budget and operational KPIs to ensure sustainable performance.
Qualifications
3–5 years of experience in hospitality, operations management, property management or customer‑facing roles.
Analytical mindset with the ability to solve problems using data.
Proven ownership of KPIs and cross‑team collaboration.
Excellent communication skills in English and Spanish; any additional language is a plus.
Comfortable managing multiple priorities independently in dynamic environments.
Empathetic, detail‑oriented and committed to delivering exceptional guest experiences.
Experience with CRM or case‑management tools (e.g., Zendesk, HubSpot, Salesforce).
Benefits
Private Health Insurance with ALAN.
Flexible remuneration with Payflow.
UKIO Anniversary gift.
Team buildings and office events.
Transportation card (coverage for travel required for work tasks as per internal policy).
Fuel your day with fruit, nutrition bars, bottomless coffee/tea, and popcorn whenever you need a boost.
Amazing internal culture and no dress code.
International working environment with many nationalities.
Ukio's culture promotes and values each individual's contribution. Diversity and inclusion is a big topic for us, and we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.
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