Descripción de la oferta
Experteer Overview Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? In this role you will own complex technical escalations at Lighthouse’s core product verticals, bridging Customer Operations and Engineering. You’ll diagnose root causes, drive resolutions, and shape the customer experience through thorough investigations. You’ll pro-actively monitor data health, mentor teammates, and maintain technical docs to empower the team. You’ll collaborate with Engineering and Product to prioritize fixes and reduce future issues, contributing to scalable AI tooling. This is a hands-on, impact-focused position at a fast-growing hospitality tech company.Compensaciones / Beneficios• Lead investigations and resolutions of complex product escalations, driving conclusions or escalating with a clear root cause• Proactively monitor product data health and resolve accuracy issues before customers see them• Mentor teammates on technical approaches and share knowledge across the team• Own Confluence-based technical documentation to enable Customer Operations to solve more independently• Collaborate with Engineering and Product to align on root causes and prioritize fixes• Identify patterns in recurring issues and propose structural fixes to reduce future volume• Contribute to automation and AI tooling layer by building workflows that increase team effectivenessResponsabilidades• 3+ years of experience in a product support or engineering role• Ability to read, debug, and work with Python and SQL using AI tools• Experience with AI-assisted workflows (Claude Code or equivalent)• Hands-on experience with Jira and Confluence• Exceptional troubleshooting and analytical thinking across xcskxlj unfamiliar systems• Clear, effective communication translating technical details for technical and non-technical audiences• Ownership mindset for escalations and when to involve others• Focus on root cause over quick ticket close• Fluency in English (written and spoken)Requisitos principales• Flexible working environment (remote or office)• Flexible time off• Health insurance with family coverage• Payflow salary advance• Tax-free benefits for meals, transportation, nursery• Wellbeing: ClassPass subsidy up to 80%
