Descripción de la oferta
Overview
In this role, you join the Global Service Installation Team to build a world-class service organization for our Netherlands branch. You will perform on-site hardware installation, racking, cabling and initial validation, while coordinating with engineering for seamless integration. You provide first-line technical support and handle service tickets, with travel to client sites as needed. You will shape the implementation and troubleshooting process to ensure reliable, enterprise-grade server solutions for diverse customers. This role offers hands-on impact in a fast-paced, international service environment.
ResponsabilidadesPerform physical installation, rack and stack, cabling and networking of data center hardwareAssist with implementing server, storage and network equipmentCoordinate with engineering to ensure seamless hardware integrationEnsure hardware installed per specifications and conduct post-installation testingProvide first-line technical support to end users via phone, email and ticketing systemEscalate complex issues to higher-level teams as neededTravel locally and internationally to installations and on-site problem solving
Requisitos principales5 years of experience servicing complex X86 systems in a datacenter environmentBachelor’s degree in Computer Science / Computer Engineering / Electrical Engineering (or comparable level)Strong English; Dutch is a plusGood understanding of Windows and Linux environmentsKnowledge of scripting (Bash, PHP, Python) is a plusStrong diagnostics and hardware analytics; understanding BIOS and drivers issuesHands-on experience with enterprise-grade server hardwareWillingness to travel up to 40 km around ’s-Hertogenbosch and to client sitesAbility to work in a fast-paced, solution-oriented, team-based environmentOnsite customer service mindsetexperience with on-site break/fix scenariosBasic understanding of data center cabling and networkingstrong communicationteam playerproactive problem solvingWindowsLinuxBIOS and driver troubleshooting
