Descripción de la oferta
Who We Are At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be Aethos Mallorca – Our Hotels Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island's relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn't just a destination—it's a way of life. Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home. Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean's most extraordinary islands Job Overview Aethos is a reputable company in the hospitality industry, committed to providing exceptional services to our customers. As part of our continued growth and success, we are seeking a Spa Manager who will be responsible for overseeing the daily operations of the spa and wellness center, ensuring exceptional service, maintaining high standards of quality, and driving revenue. The manager will lead the spa team, implement strategies to enhance guest satisfaction, and ensure compliance with health and safety regulations. Key Responsibilities Operational Management Oversee the day-to-day operations of the spa, ensuring all services run smoothly and efficiently Develop and implement operational procedures to maintain 5-star standards in all areas of the spa Manage the scheduling of appointments to optimize therapist availability and ensure seamless guest experiences Monitor and maintain cleanliness, hygiene, and ambiance throughout the spa facilities Team Leadership Recruit, train, and mentor a team of therapists, receptionists, and support staff to deliver exceptional service Conduct regular performance evaluations and provide ongoing feedback and training Foster a positive and professional team environment, promoting collaboration and motivation Guest Experience Ensure every guest enjoys a luxurious and personalized spa experience, exceeding expectations at every touchpoint Handle guest feedback, complaints, and special requests promptly and professionally Develop exclusive treatments and packages tailored to the preferences of the hotel's clientele, emphasizing the unique qualities of Mallorca Revenue Management Develop and implement strategies to increase spa revenue through promotions, upselling, and innovative treatments Monitor key performance indicators (KPIs) such as revenue per treatment, utilization rates, and guest satisfaction scores Manage the spa's budget, controlling costs while maximizing profitability Product and Inventory Management Select and manage spa product lines, ensuring they align with the hotel's luxury brand Maintain inventory levels, placing orders as needed while minimizing waste Build strong relationships with product vendors and negotiate favorable agreements Health and Safety Compliance Ensure compliance with all health, safety, and hygiene regulations, including staff certifications and facility inspections Implement and maintain protocols for safety and other public health concerns Marketing and Partnerships Work closely with the hotel's marketing team to promote spa services through campaigns, social media, and guest communications Develop partnerships with local wellness providers, tourism organizations, and influencers to attract new clientele Plan and execute special events, retreats, or workshops to enhance the spa's appeal and reputation. Qualifications Education and Experience Bachelor's degree in hospitality, business, or wellness-related fields (preferred Minimum of 3–5 years of spa management experience in a luxury or 5-star hotel setting Experience in budget management and revenue generation in a spa environment Skills and Competencies Strong leadership and team management skills Excellent customer service and interpersonal skills Knowledge of wellness trends, treatments, and high-end spa products Ability to multitask and remain calm under pressure Proficient in spa management software and Microsoft Office Suite Languages Fluent in Spanish and English (required Additional languages such as German or French are a plus. Benefits Competitive salary and performance-based incentives. Training and development opportunities. Discounts on spa services and other hotel amenities. Opportunity to work in a luxury setting with a focus on wellness and hospitality excellence. Ready to Join Us? If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we'd love to welcome you as our next Spa Manager. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can't wait to meet you—let's make something exceptional together At Aethos, we promote equal opportunities and fair treatment in all our recruitment processes. All applications will be considered without distinction of gender, sexual orientation, age, origin, religion, or any other personal characteristic. We foster an inclusive and respectful work environment for everyone.
