Descripción de la oferta
DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high‑quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025.
As an Outbound Specialist, you will assist customers with requests, enter data accurately, and ensure smooth operations. You will be handling orders, complaints, and billing, while following the right processes. Your role will be key in strengthening customer relationships and maintaining service efficiency.
General Responsibilities
Handle inbound and outbound customer requests, orders, complaints, billing, and inquiries
Enter and update accurately customer information, orders, and any relevant information for record‑keeping
Follow standard procedures to ensure consistent, high‑quality customer service
Provide quick, friendly, and accurate support for sales inquiries and periodic walk‑in customers
Identify solutions proactively and suggest improvements to enhance the customer experience
Collaborate with internal teams to resolve issues, escalating to relevant stakeholders, and ensuring timely follow‑ups
Functional Skills And Knowledge
Work experience with a logistics service provider, warehouse or freight forwarder
Proficient in MS Office tools (Excel, Word, PowerPoint)
Fluent in local languages and ideally in English, written and spoken
What We Offer
Flexible working hours with hybrid work arrangement
Language lessons
Internal training
Collaborative and inclusive work environment
Career growth and development opportunities
Why It’s Great to Work at DKSH
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: https://www.dksh.com/home/careers
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