Descripción de la oferta
Overview
In this role, you will lead Waters’ regional service delivery across EMEA to boost service attachment, efficiency, and customer experience in lab automation and diagnostics. You will partner with regional sales to grow service revenue and deploy value-added offerings like proactive maintenance and remote diagnostics. You will drive operational excellence, ensure regulatory compliance, and develop high-performing cross-functional teams. This is a strategic, impact-driven leadership position at a global, innovation-focused company.
ResponsabilidadesCommercial Execution: drive service revenue growth across the region by partnering with sales and expanding instrument install baseOperational Excellence: monitor KPIs to maximize uptime, optimize service workflows, and leverage digital tools while ensuring quality complianceCustomer Experience: align service capabilities with clinical customer needs and resolve escalations promptlyColleague Engagement: build high-performing teams, foster accountability, and promote cross-functional collaboration across regional and global teams
Requisitos principales10+ years in medical device, diagnostics, or analytical instrument industry5+ years in a leadership role managing remote teamsproven track record growing service contract revenue or managing service P&Lstrong understanding of regulated, high-volume testing environmentsexperience operating in a highly matrixed environmenteffective communication and fluent Englishability to travel frequently across the EMEA region and beyondeffective communicationleadership and talent developmentcross-functional collaborationregulatory and quality policy knowledgeexperience with service revenue management and P&Lremote diagnostics and proactive maintenance
