Descripción de la oferta
Do you want to lead a team in an environment where service excellence, reliability, governance and transparency are core principles? Are you motivated by shaping Service Level Management, coordinating audits and risk management, and strengthening operational governance in a regulated IT organization?
We are looking for a Team Lead IT Management to support our Software Engineering department. In this role, you will guide a binational team in Switzerland and Spain, drive the lifecycle of our Service Level Agreements (SLAs), coordinate Governance, Risk & Compliance (GRC) activities, and ensure clear and meaningful reporting for leadership and stakeholders.
Don't hesitate and apply now with your CV in English. We are looking forward to hear from you.
What You Will Do
Lead and develop a distributed team responsible for IT Service Management and GRC coordination across Switzerland and Spain.
Own the end-to-end lifecycle of Service Level Agreements (SLAs), including requirements collection, drafting, documentation maintenance, updates coordination, and alignment with business and IT stakeholders.
Ensure accurate and meaningful service level reporting to enable data-driven discussions on service quality, stability, and capacity.
Drive and improve KPI, OKR and KRI reporting processes, providing IT leadership with reliable, actionable insights.
Ensure professional execution of audit activities (internal, external financial and regulatory) and Internal IT Controls System (ICS) activities, delivering high-quality evidence and consistent stakeholder communication with regulators in Switzerland and Spain.
Support risk owners in registering and assessing new IT risks, while collaborating closely with engineering, infrastructure, architecture, security, compliance and risk teams and contributing to cross-location harmonization of processes, tools and reporting practices.
What You Bring
Several years of experience in IT Service Management and Governance, Risk & Compliance, with strong hands‑on expertise in Service Level Management, including the creation, maintenance and negotiation of SLAs.
Solid understanding of Incident, Problem, Change and Service Level processes, including related reporting needs, and the ability to work with KPIs and KRIs to translate operational data into actionable insights for decision makers.
Experience coordinating internal and external audits, managing interactions with regulators, and delivering high-quality evidence.
Good understanding of Internal Control Systems (ICS), evidence management, control frameworks, and support of structured IT risk lifecycle processes.
Proven ability to lead and motivate distributed teams, drive cross-location harmonization, and collaborate effectively with engineering, infrastructure, security, compliance and audit stakeholders, supported by a proactive, analytical mindset and strong communication skills.
Experience with Remedy and Jira (ServiceNow advantageous)
Strong communication skills and fluency in English, with German and/or Spanish as a plus.
What We Offer
Hybrid model up to 40% working from home
37,5 hours/week with flexible schedule and 29+2 holidays
Daily meal allowance
Additional Medical Insurance for employee and family
Pension fund
Access to technical and language learning platforms
Free parking spots, charger spots and shuttle bus (only for Las Rozas - Madrid location)
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