Clearly is a mental health platform that makes therapy more accessible, affordable, and effective.We tackle the global mental health problem by bridging the gap between growing demand and limited access to care. We've supported over 200,000 therapy sessionsOur network includes nearly 800 trusted, verified psychotherapistsWe're proud of our careful selection process — only 4% of applicants become a psychotherapist at Clearly, ensuring the highest quality of care for our clientsOur goal is to expand even further, making quality psychotherapy accessible to more communities around the world. We are looking for a Community Lead to join Clearly and take ownership of the user activation, retention, and re-engagement journey — from first signup to repeat sessions and long-term engagement.This role sits at the intersection of customer success, inside sales, community management, and user research . Proactively contact new users (WhatsApp/SMS/email/calls) to help them book their first session ;Identify drop-off reasons and turn them into actionable fixes (pricing, matching, availability, UX, messaging);Facilitate lightweight surveys (CSAT/NPS + drop-off reasons) and short interviews;Own CRM hygiene: tagging reasons, outcomes, follow-ups, and segmentation;Strong Spanish (native or near-native) + working English;~ Confident communicator across WhatsApp/calls (warm, clear, structured, non-pushy);~ Experience running surveys/interviews and synthesizing insights;Competitive compensation + performance-based bonusesProfessional development budget for conferences, courses, and executive educationRemote-first culture with flexibility, ownership, and fast decision cycles