Descripción de la oferta
Technical Account Manager, Enterprise, Europe
Role Overview
Located in Europe, the Technical Account Manager will own one of our largest and fastest-growing enterprise SaaS relationships. This leader will deepen executive partnerships, drive multi-country expansion, and unlock new growth areas beyond LCA/EPD—spanning quality control systems, operational applications, and AI-enabled capabilities. The customers technical LCA/EPD team will manage implementations; Climate Earth LCA/EPD technical team will manage support functions, while this role focuses on strategic growth, executive alignment, and long-term account success.
Key Responsibilities
Build and strengthen relationships with regional and executive management across the customer’s European organization through in person and virtual meetings.
Lead the strategic account plan, including establishing regional business goals and product / service roadmaps.
Identify and qualify growth opportunities beyond LCA/EPD into broader business applications by creating awareness for our new products across different business units.
Be a point of escalation for all known account issues and coordinate remediation efforts across our services and engineering organizations.
Keep the Climate Earth CEO informed and coordinate executive-level meetings to ensure the relationship thrives at the highest level.
Partner with internal teams to ensure seamless delivery and customer satisfaction.
Facilitate executive business reviews and maintain strong governance structures.
Be a product expert, and serve as a strategic advisor to the customer, leading training sessions & best practices specific to the business unit / region.
Enable the customer’s implementation / support team to perform as well as our own, creating and managing a Climate Earth Center of Excellence inside the account.
Document new feature requests then scope them with our engineering organization and propose price / timing back to stakeholders for custom development work.
Ensure renewal success, commercial stability, long-term partnership value, co-marketing opportunities, and referral systems.
Support commercial deal execution in coordination with regional sales leadership.
Drive cross-functional alignment between sales, technical, and executive teams.
Ensure consistent execution and accountability across account team activities.
Qualifications
Willing and able to travel up to 50% of the time, spending time building relationships in the field is exciting to you.
10+ years in enterprise account management, customer success, or sales / solution engineering within the heavy materials industry or enterprise SaaS environments.
Proven success managing large, multi-country enterprise accounts with renewal, support, product, and pipeline responsibility.
Strong business presence and multi-threaded relationship-building skills both regionally, across business units, and comfort presenting to c-suite executives.
Demonstrated ability to translate complex technical capabilities into best practices and measurable business outcomes.
Solid understanding of Life Cycle Assessment (LCA), Environmental Product Declarations (EPDs), and European construction sustainability regulations (e.g., EN 15804, CPR, Digital Product Passport).
Experience working with sustainability, technical services, or carbon management teams within heavy materials sectors (concrete, building materials, manufacturing).
Experience in SaaS, industrial digitalization, and sustainability-driven transformation.
Strategic thinker with a track record of relationship building, goal setting, and value creation in a multi-product / region/ reporting line environment.
Ability to lead product demonstrations, commercial conversations, and service level escalations with credibility.
Ability to translate evolving regulatory requirements into strategic growth opportunities for enterprise customers.
Experience engaging with sustainability or technical services leaders within the heavy materials industry.
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