Descripción de la oferta
The Technical Support Specialist (TSS) provides primary high-quality post-sales technical and scientific support for Idylla™ instruments and assays, supporting customers and distributors in the effective and reliable use of the system. He/She gives trainings & demonstrations to end-users He/She provides efficient versatile customer support including remote as well as on-site installations, email and phone inquiries, application support, workflow analysis, planning and troubleshooting. The Technical Support Specialist supports the execution of global marketing & sales actions in the designated Territory and proposes local marketing & sales actions where needed. Accountabilities Instrument installations, upgrades and system maintenance; Ensure that end-users in the region have access to application support as needed through email, phone, and on-site visits; Handle customer complaints and inquires by maintaining strong relationships with the different customer stakeholders; Assist in customer acceptance of systems delivered; Workshops and Demonstrations; Conducts end-user trainings; Carry inquiries and forward to Customer Support in cases where he/she cannot solve them own his/her own; Participate in product launches in the region by providing training to distributors and end-users; Makes sure that feedback from distributors and/or end-users is shared with the Product Management team and other relevant internal stakeholders Profile requirements A Master’s degree in a scientific orientation or equivalent through experience and/or training; Extensive knowledge of molecular biology is required; Experience in working within the diagnostics or medical device industry is preferred; 2-3 years of experience working in a similar role is a plus; Experience in working in a travel focused role is preferred; Knowledge of the diagnostic market, preferably molecular diagnostics and/or pathology is preferred; Customer centric mindset; Self-starter, Experience in working independently with little direct supervision; Excellent presentation skills; Documented experience with delivering technical and/or scientific training; Outstanding problem solving and interpersonal skills; Applied knowledge of MS Office (Excel, PowerPoint, Word, Outlook); Applied knowledge of CRM, preferably Salesforce; Excellent English communication skills, both verbal and written; Fluent in local language(s) of the respective region : Spanish and Portuguese. Our offering We offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team. You will have freedom to shape your work and shape your job where you deem it necessary: we value your input. Of course we offer you an appropriate compensation package for this sales support role. #J-18808-Ljbffr
