Descripción de la oferta
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top‑up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.About This RoleWe are actively looking for a dynamic and customer‑focused individual to join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will serve as the resolution point for customers and agents’ inquiries, playing a key role as a trusted advisor and providing exceptional service and support to address concerns, resolve issues, and ensure overall satisfaction.Roles & ResponsibilitiesResolve inquiries related to compliance via phone, system email, and internal system (FxClient).Perform interviews, create fraud questionnaire and fraud ID.Release or cancel transactions.Unblock customers.Modify customer information.Guide agents and customers about compliance rules.Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution, and escalating the issue if necessary.Recommend changes that may be needed to management by collecting customer information and analyzing customer needs.Contribute to the TRG team by assisting in accomplishing department goals.Keep up to date with all new changes and information that may be relevant to your position.Follow all internal procedures and policies.Complete assigned tasks and shift responsibilities daily.Maintain customer satisfaction at high levels.Ensure the quality of call standards are met for the department.Position RequirementsCollege level, preferably Bachelor's degree in any course.Good knowledge of MS Office and Internet Explorer.At least 1 year’s work experience in call center and/or compliance positions.Advanced level of English & French.Strong customer service orientation.Excellent communication skills (both oral and written).Team worker.Attention to detail.Flexibility regarding work schedule.Any other language is a plus.Perks & BenefitsMedical, Dental & Vision Insurance.Employee Stock Purchase Plan.Paid Vacation / Sick Leave.Hybrid Work Schedule.Tuition Assistance.Growth Opportunities.Corporate gatherings, team bonding events, and much more.Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. xcskxlj This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.#J-18808-Ljbffr
