Descripción de la oferta
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.The OpportunityYou will be responsible for centralizing and managing the relationship with UK customers across the full order‑to‑cash cycle, ensuring service excellence while resolving operational challenges efficiently.What you'll get to doAct as the main point of contact for customers, ensuring smooth communication and quick resolution of queriesManage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortagesOversee order and delivery processes, including order validation, release and follow‑upCoordinate with logistics teams to manage delivery issues and delaysEnsure efficient transport planning and shipment follow‑upHandle customer claims, including analysis and creation of credit/debit notesMonitor and share performance KPIs with clients, identifying opportunities for improvementWe'd love to meet you if you have2+ years of experience in a similar customer operations / order management roleUniversity degreeFluent English (C1/C2) and SpanishStrong knowledge of OTC processes, SAP, and ExcelA few things you'll love about usAn entrepreneurial, creative and welcoming work cultureA range of learning and development opportunitiesAn international company with plenty of opportunities to growA competitive compensation & benefits packagePuig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
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