Descripción de la oferta
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.The OpportunityYou will be responsible for centralizing and managing the relationship with UK customers across the full order‑to‑cash cycle, ensuring service excellence while resolving operational challenges efficiently.What you'll get to do- Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries- Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages- Oversee order and delivery processes, including order validation, release and follow‑up- Coordinate with logistics teams to manage delivery issues and delays- Ensure efficient transport planning and shipment follow‑up- Handle customer claims, including analysis and creation of credit/debit notes- Monitor and share performance KPIs with clients, identifying opportunities for improvementWe'd love to meet you if you have- 2+ years of experience in a similar customer operations / order management role- University degree- Fluent English (C1/C2) and Spanish- Strong knowledge of OTC processes, SAP, and ExcelA few things you'll love about us- An entrepreneurial, creative and welcoming work culture- A range of learning and development opportunities- An international company with plenty of opportunities to grow- A competitive compensation & benefits packagePuig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.#J-18808-Ljbffr
