Descripción de la oferta
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long–term commitment to our brands and stakeholders.
The Opportunity
Coordinate, supervise, give support to the team that centralizes the relationship with Customers and Distributors in the Order to Cash process (orders, deliveries, returns, claims and bad debt), look for continuous improvement and solve any issues to achieve objectives fixed in terms of service and receivables.
What you'll get to do
Supervise the relationship with clients in the order to cash process:
Review and provide information about the situation of their orders
Deal with EDI/ SAP/e‑mail orders
Review and provide logistic or descriptive information of products
Review and provide information about delivery data
Inform the customer of the out of stock that affects the orders
Review and provide information about invoice data (solve possible invoice issues)
Review and provide information about the collection and/or liability situation
Manage critical situations related to unpaid documents
Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up
Analyse statistics and compile accurate reports
Involvement in staff training and appraisals
Manage and supervise the Order to Cash flow of activities of his/her team
Tasks within the Order & Delivery management process:
Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order
Review with the Front Office Executive and unblock the orders for delivery
Analyze & modify orders and deliveries along with the Front Office Executive
Returns & Rejects management and follow up
Delivery issues/delay management:
Modify orders and deliveries
Liaise with Logistics for delivery issues, Follow‑up and management regarding rejections and faults
Review and provide info requested by the Customer (internal and external)
Transport management:
Group deliveries to be prepared and shipped together to the customer.
Transport follow‑up with Delivery Monitoring / Logistics
Review and provide info requested by the Customer
Invoice management:
Review with F.O. Executive and unblock the orders for invoicing and generate the billing document
Provide invoice copy to the customer by e‑mail, mail or EDI
Overdue or Bad debt:
Decision on the action to be taken together with Sales Team and Implementation of the agreed action
Follow up on Credit Limits and take Legal Actions
Interact with the Credit Risk Committee
Claims management
Work with F.O. Executive on claim reception and analysis (Check with Commercial conditions, pricing…)
Support on the Creation of Credit/Debit note in the system
Credit / Debit note billing and AR compensation
Take care and register customer complaints
Customer Master Data
Update customer master data (address, telephone, contacts, etc,) other fields not allowed by Audit
Review company, sales area data, etc.
Material Master Data
Review material master data for all brands;
Pricing and Discounts
Review local commercial conditions and price list
Customer relationship
Day to day communication
Customer orientation, responsiveness, provide solutions to customer requests
Coordinate relationship with Customer in order to improve the satisfaction
We'd love to meet you if you have
Experience: minimum 2 years in the role of CS Responsible
Education: University Degree
Languages:
Spanish: native or bilingual proficiency
English: fluent or very fluent (written and spoken)
Responsibility / Commitment / Motivation
Teamwork & Cooperation
Adaptability to change / flexibility
Proactivity
Service & Efficiency oriented
Time management / organization
Ability to work to targets and deadlines, goal‑oriented focus
Ability to handle pressure and the workload
Analytical skills
Ability to listen and active problem‑solving skills
Ability to train and motivate team members
Positive attitude & positive language
Good communication & interpersonal skills
Politeness, tact and diplomacy
Emotional intelligence
Confidence, patience
Creativity / innovation
Sales/Commercial experience is a plus
A few things you'll love about us
An entrepreneurial, creative and welcoming work culture
A competitive compensation & benefits package
On onsite gym and restaurant
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
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