Descripción de la oferta
Client Service Officer – Housing & HomelessnessLocation Flexible - Newcastle / Tuggerah / Lismore / Tweed HeadsEmployment: Ongoing full-time opportunity based in one of our local offices, with regular client and community engagementSalary: $82,533 - $95,482 plus superannuation and annual leave loadingOpportunities for learning, development, and internal career progressionHomes NSW is seeking Aboriginal and Torres Strait Islander people who are passionate about supporting individuals, families and communities. As a Client Service Officer, you'll work directly with people experiencing housing stress or homelessness, helping them access and maintain safe, stable housing. Your cultural knowledge, lived experience, community connections and ability to build trust can make a real difference.Whether you've worked in community services, customer service, health, education, housing, youth work, or have strong community connections, we'd love to hear from you.Hear directly from our team and get an authentic insight into what it's like working as a Client Service Officer. Learn about property visits, supporting vulnerable clients, working in the community, and the rewarding opportunities that come with helping people sustain their housing.Join our Information SessionTuesday, 18 August 2026 at 5pmYour roleClient Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs. This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing.No two days are the same. You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to help someone access housing assistance.You will work with clients, support services and community partners to help people access and sustain housing.Depending On The Team, You MaySupport tenants through home visits and property inspectionsHelp people access housing assistance and homelessness servicesWork with clients face-to-face, over the phone and in the communityAssess applications and provide advice on housing optionsWork collaboratively with community organisations and support servicesWhat We’re Looking ForYou may have gained relevant skills through employment, volunteering, community involvement, caring responsibilities, cultural leadership or lived experience.You'll BringStrong communication and relationship-building skillsEmpathy, resilience and professionalismConfidence working independently and in the communityA commitment to positive outcomes for individuals, families and communitiesCommunity connection, cultural knowledge, or experience supporting Aboriginal and Torres Strait Islander peopleWhy join Homes NSW?Make a genuine difference in Aboriginal communities.Receive comprehensive training and support.Build a rewarding career with the NSW Government.Work in a culturally inclusive environment.Help improve housing outcomes and support people when they need it most.As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.RoleThere are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted: Confirmation of Aboriginality form or Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as a such by the Aboriginal and/or Torres Strait Islander community.We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.Download the role description.If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.What We OfferWe offer a variety of benefits, including:A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.We do work that really mattersWorking for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.Are you ready to join us?Click apply, attach a cover letter outlining how you meet the requirements of the role as well as an up-to-date résumé.Applications close Sunday 23 August at 11:59pm AEST.Inclusion and Diversity lies at the heart of how we recruitWe continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.Other InformationA talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).Thank you for your interest in this role. We look forward to receiving your application.To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/The Welcome ExperienceThinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
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