Descripción de la oferta
About the job
Responsibilities
1. Serve as a primary point of contact for sellers, addressing issues related to registration,
compliance, listing support, and account management promptly and professionally
based on the guidance of global teams.
2. Assist sellers in understanding platform policies, documentation requirements, and
troubleshooting steps, including but not limited to product listing errors, payment delays,
or compliance violations.
3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution
of seller escalations and improvement of processes.
4. Analyze seller pain points and feedback to propose platform or workflow
optimizations.
5. Conduct training sessions to provide information support for sellers on best practices
for account health and growth.
6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution
time) and report trends to leadership.
Required Skills
1. 3+ years of experience in e-commerce operations, account management, or seller
support, preferably with a marketplace or cross-border platform.
2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
3. Familiarity with compliance frameworks (e.g., product standards, tax documentation).
4. Proactive, detail-oriented, and able to manage high-volume inquiries under tight
deadlines.
5. Fluent in English and business level mandarin speaking is preferred
