Descripción de la oferta
Responsibilities- Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.- Identify growth opportunities and develop your portfolio by adding new business opportunities.- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.- Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up‑selling and cross‑selling.- Develop strong relationships with your clients that will shape their business travel programmes.- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.- Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll‑outs are as smooth as possible.- Effectively prioritise your time in order to maximise impact in key business areas.Requirements- Dutch Native speaker and fluent in English (C1)- Previous work experience within the Benelux market- Account management or customer success previous experience is required.- Background within a SaaS or travel‑tech business is highly preferred.- Outstanding presentation & communication skills and the ability to build deep relationships.- Great prioritisation and time management skills.- Result oriented mindset while keeping customer satisfaction as your top priority.- Great ability to analyse and translate data for your customers.#J-18808-Ljbffr
