Descripción de la oferta
Online marketplaces have never been this awesome. Join Our Growing After-Sales Team! Make life easier for chefs and hoteliers across Europe METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares (Guadalajara, 30 min from Madrid), Düsseldorf, and Palma de Mallorca . Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Spain, Portugal, Italy, Croatia, and Netherlands . What you’ll do Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service. Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps. Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed. Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions in line with our Generosity Framework. Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed. Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up. Work in a hybrid setup : part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support. You've got Customer-centric mindset and genuine enjoyment in solving unique technical cases. Languages: fluent in English plus at least one additional language such as German (minimum C2 Level or Native) and Dutch Confidence to run step-by-step troubleshooting by phone or e-mail.Youdon’tneed to be a certified engineer—curiosity and a willingness to learnare key, and we’ll train you thoroughly. Strong negotiation & complaint-handling skills; you stay calm when a chef is in the weeds. Experience coordinating with repair partners or field technicians (nice-to-have, not mandatory). Collaborative spirit: you workhand-in-handwith front-line CS agents to deliver a seamless customer journey.Readiness for a call-centre style environment—but with the extra perk of hands-on access to professional kitchen gear. We've got A dynamic, scale-up atmosphere backed by the global METRO / makro Group. Clear ownership from day one and room to innovate. Structuredonboarding & continuous training(Freshdesk, Genesys, productknow-how, error-code matrix). Hybrid working model depending on your location, including a modern workspace, laptop and — if needed — a company phone An engaged, multilingual team that values collaboration, humor and ownership. We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others. #J-18808-Ljbffr
