Descripción de la oferta
Thanks to our continued growth, we are looking for a Client Relations Agent to join the outstanding Dils Lucas Fox team in Barcelona. Dils Lucas Fox is an international real estate company with a strong heritage and a growing presence across Europe. With roots in Italy and Spain, and operations in countries such as the Netherlands and Portugal — and continuing to expand — we combine deep market knowledge, innovative thinking, and broad expertise across Living & Residential, Offices, Retail, Logistics, Hospitality, and Capital Markets, leveraging both our experience and European reach. Backed by strong scale, capital, and a long-term vision, Dils Lucas Fox is entering a phase of accelerated growth. We plan to expand our teams in the coming years, offering the opportunity to work in a dynamic, forward-thinking organization with exposure to multiple markets and sectors across Europe. Join Dils Lucas Fox and support the ongoing development of our client experience processes within the real estate sector. Your Role Manage inbound inquiries from national and international clients via phone, email, and digital channels, ensuring timely and accurate responses. Organize and pre-qualify leads by gathering key information on clients’ property needs, preferences, and timelines. Maintain and update client records in the CRM system, ensuring data accuracy and proper follow-up. Support the reactivation of existing client accounts through structured outreach and database management. Coordinate internally with sales agents to facilitate smooth handovers and maintain clear documentation of client interactions. Keep internal systems updated with property availability, notes, and client status to support team workflows. Contribute to a consistent, high-quality client experience aligned with company service standards. What We’re Looking For 1-2 years of professional experience in real estate, client relations, customer service, or administrative coordination roles. Customer service mindset with experience managing inbound requests and maintaining client databases. Language skills: Fluency in Spanish and English. Communication: Clear written and verbal communication with a professional and structured approach. Organization: Strong attention to detail, ability to manage multiple tasks, and maintain accurate records. Adaptability: Comfortable working in a dynamic, fast-paced environment. Team spirit: Collaborative attitude and willingness to support cross-functional teams. What We Offer Stability: Full-time permanent contract (40 hours/week). Competitive compensation: Fixed salary plus performance-based bonus structure. Time off: 23 vacation days per year plus 2 additional personal days. Personal development: Weekly language classes during working hours (fully covered). Perks: Access to a benefits platform with discounts on gyms, travel, fashion, and more. Training: Structured onboarding and continuous development programs. Work environment: A modern, international team that values collaboration, innovation, and excellence. At Dils Lucas Fox, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and welcoming workplace. We value the unique perspectives that people bring through their different backgrounds, cultures, genders, ages, abilities, and experiences — because we believe that diversity drives creativity, innovation, and excellence. We encourage applications from all qualified individuals, regardless of gender, sexual orientation, age, nationality, ethnic origin, religion, or disability.
