Descripción de la oferta
Luxury All Suite Hotel — World Luxury Hotel Awards (2018)
Best Spa Resort — World Luxury Spa Awards (2020 y 2021)
Best Resort for Guest Comfort and Relaxation — Global Luxury Hotel & Spa Awards (2021)
Best Luxury Resort in Balearic Islands — LUXlife Magazine
Seal of Excellence — Seven Stars Luxury Hospitality and Lifestyle Awards
World Luxury Awards: Best Luxury Lifestyle Resort in Spain (2025)
At 7Pines Resort Ibiza, we believe that true hospitality goes beyond service: it is a way of being.
7Pines Resort Ibiza is an award‑winning luxury sanctuary located between Cala Conta and Cala Codolar, with breathtaking views of Es Vedrà and the Mediterranean Sea. The resort has 185 elegant suites and two exclusive Grand Villas, three outdoor swimming pools, and a carefully curated gastronomic offering spread across four unique restaurants and bars. All designed to offer our guests an experience of absolute relaxation and authentic Ibizan style.
Our philosophy is based on a genuine commitment to hospitality and a passion for creating memorable experiences. We are guided by the belief that luxury lies in the small details, in the attention we pay, and in our constant desire to exceed expectations. With empathy, dedication, and elegance, we treat each stay as if it were unique, offering moments that linger beyond time... or, as we like to say: “Infinity at Your Service.”
As part of Destination by Hyatt, we share a legacy of excellence and authentic service. Thanks to the dedication of our team, we have been recognized with prestigious international awards.
At 7Pines Resort Ibiza, every member of our team shares the same vocation: to offer service based on respect, empathy, and a passion for excellence. We seek local and international talent who want to be part of a culture where hospitality is lived with pride and commitment, and where every day is an opportunity to create unforgettable memories.
If you share that same passion for service and desire to make a difference, we invite you to join us and discover a place where luxury is measured in smiles and moments that last forever.
What we are looking for:
The job of Reservations Agent is successfully executed when:
The Reservations Agent is responsible to materialize the maximum number of requests and reservations.
Maintains good communication with all colleagues in own team and other departments on matters that may affect in any way the operation of the hotel and the well‑being of guests.
Usual job responsibilities are:
Follow the 7Pines Resort Ibiza Reservation standards, enter and maintain all relevant data in the systems in a timely and accurate manner, review data regularly, and monitor daily reservation accuracy, rate compliance from segments and sources, system close‑out when necessary, and rate availability. Ensure clients’ satisfaction and adherence to 7Pines Resort Ibiza service standards. Follow internal credit policy, follow up on lost business and report to department superiors, spot‑check reservations made the previous day and check all VIP arrivals, follow the internal upsell programme for the Reservations department, and perform any other duties assigned by management.
What you will find:
Day‑to‑day operational facilities such as transport to the hotel, accommodation support, meals on shift, washing of uniforms…
Excellent working environment with a great, committed, and cohesive team.
Career and growth opportunities internally and internationally.
Job stability with opportunities for career and growth.
Innovative tools to help you and your team perform their work.
Requirements
Open‑minded, EU Citizenship and studies suitable for the position.
Studies related to hospitality, cooking or tourism.
Focused on service and highly oriented to customer and results.
Speak Spanish and English. Any other language (German) is considered a plus.
Knowledge and experience in 5‑star/luxury hotels.
Ability to work in a team and autonomously.
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