Descripción de la oferta
As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!We’re seeking an experienced Operations Manager to join our Accommodation team in Barcelona to coach, lead and support a team of around 8 Operations Specialists to deliver on time high‑quality solutions, handling requests from and to our accommodation suppliers. If you’re ready to soar, we’re ready to take you there.Why eDreams ODIGEOJoin the world’s leading travel subscription platformMillions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017.More than 100 million searches per day on our websites – more than 6 billion AI daily predictionsOver 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contractsWe’re the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi‑product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry‑leading flexibility features and exclusive, member‑only benefits. This entire Prime experience is powered by a proprietary, industry‑leading AI platform that delivers a smarter, hyper‑personalised service and comprehensive travel experience globally to its members.What you will do:The Role’s Key Responsibilities and Tasks- Managing a team to ensure Odigeo is offering the most competitive and comprehensive GDS, LCC, Train inventory to its customers by, together with IT and Product, identifying and implementing actions needed to solve any lack of content issues by creating and integrating new carriers, creating new routes, etc.- Work with the different teams to monitor and optimise the booking, ancillaries and post‑booking functionalities, tracking bookability, conversion, errors, and overall performance of regular airlines.- Analyse data to detect any change in trends in bookings/ errors, as well as find the root cause by detecting patterns.- Keep the provider engine and the direct integrations up and running, with a good performance in terms of connectivity, content and bookings.- Full and complete operational follow‑up: problem reporting, resolution follow‑up, and monitoring of benefits.- Support other functional business units: Monitoring, International, Ancillaries team, Meta and Marketing, Finance, Claims, Customer Services, Pricing, Competition insights, Air Suppliers team, Fares team, Product, and Engineering on provider and direct integration related topics, and enhancements. Organise, attend meetings with our providers, and coordinate other teams.- Monitor and report on the team’s KPIs. Track individual and team performance, give visibility on the achievement of the team’s targets.- Define the request prioritisation and assignment criteria to support the Air Content Specialists and executive in the day‑to‑day management of the requests.- Coach the team through weekly regular 1 to 1s, fostering a positive and growth‑oriented work environment, through regular 1 to 1s and feedback sessions on quality assessment performed and activity levels.- Manage recruiting and support the Senior Specialists in the onboarding of new team members.- Drive the adoption of Artificial Intelligence within the Air Content team to optimise operational efficiency and content accuracy. You will be responsible for identifying AI‑driven opportunities—such as automated data reconciliation or predictive performance modelling—to enhance the Prime member experience and scale our air content capabilities.What do you need to succeed:Good to have- +6 years of work experience in regular flight distribution.- Proactive and able to work in a team.- Great communication skills and ability to coordinate with and influence colleagues and business partners.- Have a proactive problem‑solving mindset, are very customer‑focused and detail‑oriented, highly organised and have a superb communication skill set.- Set the path mindset. Capacity to take the initiative, work unsupervised and never stop until a solution is completely delivered, using all resources available.- Experienced in leading diverse skill sets, fostering continuous learning, and knowledge sharing.- Resilient and thrive in high‑pressure situations, comfortable working under pressure, and adept at constant prioritisation. Flexibility to respond to crisis business needs.- High analytical capacity, proactive problem‑solving mindset and highly organised.- A high level of English is a must.- Required Advanced use of SQL Data Studio, MicroStrategy, SQL, BigQuery, etc.- Legal mindset, and previous experience in negotiating commercial and technical agreement details with partners (Data Protection, Confidentiality, Liabilities, duration, termination, SLAs).- Knowledge to deal with finance and CX requirements is a must.- Previous negotiation expertise and experience to be able to balance Marketplace interest and providers’ ambitions.- GDS expert: Expertise in Amadeus and Travelport; practical understandingof BSP clearing house; familiarity with IATA regulations and travel agency handbook.- Know how and practical expertise in airlines processes like refunds, changes, cancellations, ADMs.- Previous experience in managing GDSs, Consolidators, and NDC integrators.- Low expert: Global perspective of low‑cost airlines worldwide and regional importance; previous experience in managing LCCs integrators using Farelogix.Preferred Qualifications- Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini, or other AI‑powered assistants.- Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI‑driven solutions into workflows.- AI‑Enhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes, and enhance productivity.- Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.What’s in it for you?The best talent deserves the best benefitsAt eDO, we want you to be a part of our success story and great culture. Here’s what we offer:
- A rewarding Compensation package!
