Descripción de la oferta
Excelia is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide. Job Description: We are seeking a skilled API Support Engineer (L2) to join our team. In this role, you will be responsible for resolving API-related incidents and operational issues, ensuring the stability and reliability of API services in production environments. Key Responsibilities: Resolve API-related incidents and operational issues Perform API troubleshooting and root cause analysis Analyze logs and tracing data to identify issues Provide support for incidents affecting API runtime Collaborate with internal teams to ensure timely resolution of issues Monitor API performance and proactively address potential problems Required Skills & Qualifications: Strong troubleshooting capability in API environments Solid knowledge of HTTP, REST, and JSON Experience with log analysis and tracing tools Ability to distinguish between gateway, network, and backend issues Experience handling runtime incidents in integration platforms Preferred Qualifications: Experience working in high-availability environments Strong analytical and problem-solving skills Excellent communication and teamwork abilities If you are passionate about APIs and enjoy solving complex operational challenges, we would love to hear from you.
