Descripción de la oferta
Excelia is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide. Job Description: We are seeking a highly motivated Application Support Lead to join our team. In this role, you will be responsible for owning the application operations service, ensuring stability, performance, and high-quality support in production environments. Key Responsibilities: Own and manage application support operations end-to-end Coordinate daily operational activities across support teams Take ownership of escalations and ensure timely resolution Act as the main point of contact for stakeholders and business teams Ensure service control, reporting, and operational governance Oversee incident management and continuous service improvement Collaborate with development and infrastructure teams to ensure application stability Required Skills & Qualifications: 7–10 years of experience in production application support Strong stakeholder management and business communication skills Solid understanding of application architectures, interfaces, and dependencies Proven experience in high-availability production environments Leadership capability and strong service ownership mindset Strong problem-solving and coordination skills Preferred Qualifications: Experience in financial services environments Knowledge of ITIL processes and service management frameworks Experience managing distributed or cross-functional teams If you are passionate about application operations, leadership, and delivering high-quality support services, we would love to hear from you.
