Descripción de la oferta
pbExcelia /b is a multinational Consulting, Technology, and Professional Services firm with more than 25 years of experience. We provide services in over 50 countries across Europe, Latin America, and the United States, operating from our 9 own offices worldwide. /ppbJob Description: /b /ppWe are seeking a highly motivated bApplication Support Lead /b to join our team. In this role, you will be responsible for owning the application operations service, ensuring stability, performance, and high-quality support in production environments. /ppbKey Responsibilities: /b /pulliOwn and manage application support operations end-to-end /liliCoordinate daily operational activities across support teams /liliTake ownership of escalations and ensure timely resolution /liliAct as the main point of contact for stakeholders and business teams /liliEnsure service control, reporting, and operational governance /liliOversee incident management and continuous service improvement /liliCollaborate with development and infrastructure teams to ensure application stability /li /ulpbRequired Skills Qualifications: /b /pulli7–10 years of experience in production application support /liliStrong stakeholder management and business communication skills /liliSolid understanding of application architectures, interfaces, and dependencies /liliProven experience in high-availability production environments /liliLeadership capability and strong service ownership mindset /liliStrong problem-solving and coordination skills /li /ulpbPreferred Qualifications: /b /pulliExperience in financial services environments /liliKnowledge of ITIL processes and service management frameworks /liliExperience managing distributed or cross-functional teams /li /ulpIf you are passionate about application operations, leadership, and delivering high-quality support services, we would love to hear from you. /p
