Descripción de la oferta
Remote Technical Services Specialist Surgical RoboticsMadrid MedtronicAyerRemoteHeerlen, Limburg, NetherlandsMadrid, Madrid, SpainMilano, Lombardia, ItalyLisboa, Lisboa, PortugalFull timeR78991Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeTo support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.Primary Responsibilities:Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.Drive the escalation process to resolve customer issues, including initiating required field service support when needed.Collaborate with other technical service specialists to troubleshoot complex service requests.Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.Responsible to ensure all documentation/system entries are fully complete promptly.Focus on remote support, with occasional onsite support / training availability (domestically and international).Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).Required Qualifications:Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.Fluency in Portuguese, English and Italian is required (C1/C2).Experience with robotics or motion control within a large capital equipment environment.Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.Experience with analysing technical issues and processes for continuous improvement.Experience with software troubleshooting.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR |The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will.Build a better future, amplifying your impact on the causes that matter to you and the worldGrow a career reflective of your passion and abilitiesConnect to a dynamic and inclusive culture that welcomes the challenge of life-long learningThese commitments set our team apart from the rest.Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .Use your ERP expertise and leadership experience to support client transformation through Microsoft Dynamics 365 solutions.As a Functional Consultant, you will contribute across project phases, from planning and requirements gathering to implementation and post-go-live support.You will connect business needs with ERP capabilities, helping clients improve processes using Microsoft Dynamics 365 Finance and Operations.Together we do what matters.Key Responsibilities:Support Microsoft Dynamics 365 Finance and Operations (ERP) implementation projects end-to-endAnalyze business processes and gather functional requirementsPerform Fit/Gap analysis and document business workflowsSupport solution design, system configuration, and validation activitiesExecute unit testing and document resultsIdentify risks and issues, propose solutions, and support resolutionPrepare clear project documentation and meeting summariesCollaborate with internal teams and client stakeholdersEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Avanade is committed to providing veteran employment opportunities to our service men and women.Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.#J-18808-Ljbffr
