Descripción de la oferta
Position Overview
We’re looking for a Community Manager to lead the ongoing operational management and development of the social community for our Puzzle RPG product. You will help develop and implement strategies that foster a two‑way conversation between players and development, dive deep into the landscape of community forums, social media channels, emerging platforms, and audiences, and deliver business results. This role sits at the intersection of players and the product, creating social media content to support live‑operations marketing and owning and improving KPIs, including sentiment and engagement, that connect directly to product success.
What You’ll Do
Bridge the gap between players and devs: communicate the product vision to players and be the voice of the community for the development team by sharing insights and trends that influence product success.
Drive community marketing: execute engaging community‑driven marketing programs and campaigns.
Create standout content: collaborate with creative and strategic teams to produce original and dynamic content, manage editorial content of owned social and community channels, and own the associated KPIs.
Foster partnerships: build and manage partnerships with content creators and internal creative teams to drive product vision storytelling and champion the player experience.
Partner with Customer Experience and VIP teams to optimize and improve player sentiment and retention.
What You Bring
4 years of experience in a community management or social media coordination role, preferably within the games industry.
Experience building communities in key channels such as Discord, Reddit, and private messenger platforms.
Experience building brands on social media (Instagram, Facebook, Twitter) with a proven track record.
Experience moderating community discussions with large active communities, including the creation of style guides, tone, and response strategies.
Independent creation and successful execution of community‑focused marketing campaigns tied to specific business goals such as growth, engagement, retention, reactivation, or revenue.
Ability to identify and track relevant community KPIs and experience with social media management tools such as Sprout Social, Sprinklr, and Social Studio.
Effective time‑management and project‑management skills.
Excellent verbal and written communication skills.
A Bachelor’s Degree.
Bonus Points
YouTube experience is considered a strong asset.
What’s in It for You as a Socialpointer?
Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week.
A generous 25 days of annual leave, plus public holidays.
Private medical insurance for you and your family.
Disability and life insurance.
Choose from the latest iOS or Android device when you join (phone or tablet).
Free language lessons in English, Spanish, and Catalan.
Spotify Premium.
Legendary social events and parties.
Take‑Two Interactive employee stock purchase plan (eligibility criteria applies).
Professional development budget for skills training.
Onsite Perks Include
State‑of‑the‑art gym facilities.
Free breakfast, lunch, and specialty coffee.
Onsite physiotherapist and hairdresser (no wallet needed!).
Equal Opportunity Employer
We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
As an equal‑opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at recruitment@socialpoint.es to request any accommodations or for support related to your application for an open position.
Please be aware that Socialpoint does not conduct job interviews or make job offers over third‑party messaging apps such as Telegram, WhatsApp, or others. Socialpoint also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing attack, and you should not engage. Socialpoint’s in-house recruitment team will only contact individuals through their official company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs, socialpoint.es, take2games.com email domain).
#J-18808-Ljbffr
