Descripción de la oferta
ppAre you passionate about Hospitality world? Do you have a minimum of 3 years of experience as a CE Coordinator? At Hilton Barcelona, we are looking for a Groups and CE Coordinator to be part of the Sales Team. /ppTo drive hotel revenue securing and increasing the productivity of existing accounts. Develop the necessary market segments by executing strategies agreed by the GCE Manager and the Director of Sales. /ph3Planning and Organising /h3ulliRun a culture of high-quality standards for relationship building, customer service and keep a pre-event arrival experience up to the standards (i.e. close menus, attendees, program, rooming list and link if needed). /liliFollows the Team performance on necessary procedures for the pre, during and post event. /liliReview together with the operations team the BEO and run the pre-con with the client and team members involved. /liliBuild strong relationships with the group leader by being present from the time the file is passed by the converting team (i.e. review all the needed services, run morning briefings and evening debriefs with the group leader, run exit meeting to finalise the invoicing). /liliActively be in touch with the operations team on daily bases to ensure the event items are prepare and the event runs smoothly. /liliEnter rooming lists with accurate routings traces. /liliEnter and update all group rooming lists in OnQ PM and, check and fix the room block in OnQ RI. /liliFollow up with meeting planners e.g. Chase for rooming lists, menu choices, deposit payments, agenda. /liliPrepares VIP arrivals (meeting planners) and makes sure all departments concerned are aware of their arrival and welcomes Meeting Planners. /liliWelcome VIPs of the groups. /liliParticipating in pre-event site inspections and/or pre-con meetings. /liliAttending BEOs Meeting 1 day/week, to inform individually about the planification of each group with the people involved of other departments, including the General Manager. /li /ulh3Groups Events Management /h3ulliAccurately makes uses of the tools provided and uses these to secure business. /liliDevelop customer accounts within key clients to increase market share and assure repeat business. /liliNegotiate room rates with clients. Prepare company contracts for the hotel in accordance with current business and pricing conditions. /li /ulh3Customer Relationships /h3ulliKeeps Hotel information relating to customer requirements, interests and market activities up to date using Hilton procedures. /liliReviews customer base to determine new opportunities for account penetration. /liliLiaises with Director of Sales to review the effectiveness of sales activities. /liliContributes ideas to improve the products and services offered. /li /ulh3Administration /h3ulliKeep CRM constantly up to date with account and opportunity information. /liliCompliant with all systems, procedures and Sales best practice as laid down by Hilton Worldwide. /liliEnsure that all activities are in compliance with national laws and regulations, and Hilton Worldwide’s operating policies, processes and systems. /li /ulh3General other responsibilities /h3ulliBe a ‘Brand Ambassador’ of Hilton Worldwide by leading by example. /liliAttend all relevant training and development activities as required. /liliVersátil attitude. /liliPrevious experience of driving Sales to achieve business targets. /liliPrevious experience of being an integral member of a business leadership team. /liliHigh level of selling capability and an ability and desire to improve selling techniques to drive revenue to the hotel. /liliExcellent organisational and planning skills. /liliAccountable and resilient. /liliAbility to work under pressure. /li /ul /p #J-18808-Ljbffr
