Descripción de la oferta
ph3Crew Control Agent /h3 pAs a Crew Control Agent, you’ll be at the center of our day‑to‑day operations, ensuring that every flight is properly staffed and ready to depart on time. /p h3Responsibilities /h3 ul liEnsure crew resources are managed efficiently and cost‑effectively, complying with regulatory and company standards. /li liPrioritize safety and punctuality in all crewing decisions. /li liGuarantee that all crew duties adhere to the approved FTL scheme. /li liExplain roster changes to crews in a caring and empathetic way. /li liServe as the point of contact for crews regarding last‑minute needs. Communicate by phone or email to resolve questions and concerns. /li liMaintain a standby crew roster to cover available aircraft in accordance with the Standby Crew policy. /li liManage crew absences and leaves. /li liLiaise with ticketing to arrange positioning duty travel and accommodation for crews traveling. /li /ul h3Qualifications /h3 ul liStudies in Aeronautical Management, Cabin Crew, or related field. /li liAdvanced English and Spanish proficiency, written and spoken. /li liHigh understanding of the aviation operational environment or call centre is a plus. /li liWilling to work different shifts with immediate availability. /li liResilient, with proven ability to manage complex and unpredictable situations while working in a very fast‑moving environment. /li liAbility to handle real‑time operational problems and provide sensible and logical solutions. /li liCustomer‑focused, with good interpersonal and communication skills for email and phone. /li liAbility to understand that crew adapts to last‑minute changes and manage it with excellent personal treatment. /li /ul h3Benefits /h3 ul liCustomizable benefits plan: allocate part of salary to dining, transport, or health insurance – tax‑free. /li /ul pVolotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry. /p /p #J-18808-Ljbffr
