Descripción de la oferta
Company Description Publicis Groupe, the world's second largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun and Digitas), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. Publicis Groupe links Creativity, Technology and Data offering a value proposition that effectively connects brand and consumer. Overview We are looking for a CRM Lead to set and monitor marketing strategies that will foster profitable long-term relationships with our client. In this role, you will coordinate with our Sales and Marketing directors to boost our client’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with CRM Solutions and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Responsibilities Monitor relationships with existing customers. Ensure the CRM system provides an effective sales funnel. Develop and implement marketing techniques that will drive new customers. Set specific marketing strategies to retain customers. Plan and manage multi-channel marketing campaigns. Suggest new methods to address customers’ needs. Track marketing metrics and trends, like conversion rates and web analytics. Assist with organizing promotional events to reach prospective customers. Conduct market research to follow trends and competition. Qualifications Bachelor’s degree in Marketing or relevant field. At least 5 years of experience as CRM Lead. Practical and extensive knowledge of working with CRM Solutions. Solid knowledge in strategy and coordination between different teams and stakeholders. Knowhow of online marketing trends and its applications. Exceptional analytical mindset. We Think You’re Awesome If You Have Great interpersonal skills. Exceptional oral and written communication skills in English and Spanish. Strong organizational skills. Ability to manage and handle multiple tasks. Outstanding problem-solving skills. Exceptional attention to detail. Good time management abilities. Strong decision-making skills. Strong work ethic. Additional Information Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more. Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills. Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel". Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon. Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program. Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important! Work-Life Balance: Enjoy a hybrid model with up to two days working from home and intensive summer hours. Full remote in Easter, Christmas & 3 weeks in Summer. Flexible work start schedule. Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others. Employee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions. We are certified as a Great Place to Work , your happiness and providing you with an outstanding experience means a lot to us, let's enjoy! Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas. #J-18808-Ljbffr
