Descripción de la oferta
Job SummaryDo you speak Dutch and English? Are you passionate about being on the front line of customer service, answering customer inquiries? We are looking for Customer Advisors to join our Customer Service Department.ResponsibilitiesAs a Customer Advisor, you will be the first point of contact for our customers, communicating via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions. You will provide proactive advice and assist customers across Europe in creating the perfect ambiance in their homes, leveraging technical knowledge of our lighting products.QualificationsCommunicative with smooth conversationsPrior customer service experienceProficient with systems (preferably Salesforce) and multitaskingFluent in Dutch and EnglishAdditional language fluency is a plusStrong stress tolerance and composure under pressurePatient, good listener, and commercial insightResiding in Barcelona and able to work in the office at least 60% of contract hoursSpanish Social Security Number or NIEBenefitsBase salary of EUR 20,500 per year gross (fulltime, 40h/week)Language bonus per foreign language26 working days for vacation60% working in office, 40% remoteOption to work fully remote after 6 monthsFully equipped home office after 6 monthsTransportation or restaurant allowance after 6 monthsPrivate health insurance fully covered after 6 monthsEmployee discount on ambient lighting productsWorking ScheduleFulltime employment, 40 hours per week, 5 days of 8 hours, Monday to Saturday, 08:00-17:00 or 09:00-18:00, with a free hour. Working on Saturdays, Sundays, or national holidays may be required on a voluntary basis with allowance or extra free days.
#J-18808-Ljbffr
