Descripción de la oferta
GC AestheticsAumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.is a leading global player in breast implants. We design, develop, manufacture and market Best in class medical aesthetic solutions to contribute to women's healthcare, wellbing, confidence, empowerment and overall happiness, through safe and reliable devices in the hands of trained and qualified surgeons.GCA has manufacturing operations in France and sells its implant products globally in more than 70 countries through direct and indirect sales teams.By joining GC Aesthetics, you’ll be part of a company operating to standard of Class III medical devices, where innovation serves healthcare professionals.You will work in an international environment where teamwork is at the heart of our DNA, in an agile and caring culture.Our mission is to improve women’s lives — and we achieve it with passionate people.The Customer Care Manager is responsible for leading the customer service function, ensuring high levels of customer satisfaction, and driving continuous improvement in customer experience.The role oversees the customer care team, manages service operations, and acts as a key link between customers and internal departments.Key ResponsibilitiesCustomer Care / ServiceLead and develop the customer care teamBuild a skilled, engaged, customer‑focused teamOversee daily service operations and workflowsEnsure timely, accurate handling of orders, enquiries, complaints, returns, and service issuesEstablish and improve customer service processesEnsure compliance with quality standardsPrepare management reports and analyze customer trendsAlign customer service with business strategyAnticipate demand trends and align service capacityUse ERP, inventory planning, CRM, and Excel tools effectivelyLogisticsLead and develop the Logistic teamOrganise warehouse daily operations / Select and manage transportersoDefine and monitor KPIs (Transportation costs, Activity KPIs…)Inventory ManagementForecast demand across short‑, mid‑, and long‑term horizonsMonitor stock to avoid shortages and overstockingDefine, monitor and review stock levels in warehouse and at customers – aligned with GlobalTargets and based on Sales ForecastsManage stocks replenishment (Purchase Order to receipt)Work closely with local finance team to deliver accurate information (KPIs)Ensure compliance xcskxlj in terms of traceability and qualityConclusion: Link service performance with operational efficiency and stock availabilityMeasurement / KPIsCustomer satisfaction and retention levelsService level compliance (Order to Remittance/Ship Complete on Time …)Team engagement and performanceProcess efficiency and continuous improvement outcomesStock levels accuracy and qualityQualifications / Experience5+ Years in a similar positionBusiness Acumen: Customer service from order to remittance and cash collectionStrong leadership and team managementExcellent communication and interpersonal skillsStrong analytical and reporting skills (Excel, PowerPoint, ERP, CRM …)Ability to work under pressure and manage priorities#J-18808-Ljbffr
