Descripción de la oferta
pbShape the future of logistics with us! /b /ppbr/ppAt Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service Asset Specialist to strengthen our team in Central Europe and the Benelux. /ppbr/ppbr/ppbTo strengthen our Customer Service-department within Tosca, we are currently recruiting an enthusiastic Customer Service Asset Specialist! /b /ppbr/ppbr/ppbPosition Purpose /b /ppAs the primary point of contact for our customers bacross the UK Ireland /b, we’re looking for a bCustomer Service Asset Specialist /b to join our team. /ppIn this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. /ppYou’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. /ppIt’s a role where you can truly make an impact, both for our customers and for the way we work! /ppbr/ppbFor this role, we expect the new colleague to work from either our office in Schelle (Belgium) OR our Madrid office OR our office in Milan. /b /ppbThe chosen location will depend on what is most practical for the candidate. /b /ppbr/ppbr/ppbYour responsibilities /b /ppCustomer Relationship Management Support /pulliAct as the primary point of contact for customers in UK Ireland, ensuring prompt and professional support. /liliManage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships. /liliServe as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution. /liliSupport customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution. /liliContribute to monthly customer review meetings, providing insights and recommendations for continuous improvement. /li /ulpbr/ppOrder Asset Management /pulliEnsure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams. /liliOversee and manage customer stock audits, including communication, finalization, and follow-up actions. /liliMonitor customer declarations and transactions, promptly addressing any discrepancies or concerns. /li /ulpbr/ppData Process Administration /pulliMaintain and update customer master data, ensuring accuracy and compliance with company policies. /liliTrack and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements. /liliSupport process improvements to enhance efficiency in customer service, order management, and asset tracking /li /ulpbr/ppbr/ppbYour profile /b /pulliFor us, motivation and willingness to learn are more important than many years of customer service experience or another relevant field. /liliYou have excellent written and spoken English skills. Knowledge of Spanish or another language is considered a plus. /liliYou work accurately, know how to set priorities, and remain focused even under tight deadlines. /liliYou are resilient, independent, and well organized. /liliYou communicate professionally and constructively with customers and colleagues. /liliYou are familiar with the MS Office package. Training and thorough onboarding are provided for our internal software. /liliYou are a true team player and bring a positive attitude to the workplace. /li /ulpbr/ppbr/ppbWhat we offer you /b /pullibPermanent contract /b with a competitive remuneration package aligned with your skills and experience. /lilibLocal benefits /b, depending on the final location of hire /lilibHome-office /b up to 2 days/week is possible after the onboarding period /liliContinuous investment in your bpersonal and professional development /b through training and coaching. /liliA bdynamic and fast-growing company /b that is part of a strong international group, with a focus on sustainability. /liliA bsupportive, collaborative team environment /b where your ideas and contributions matter /li /ulpbr/ppbr/ppInterested? /ppWe cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. /ppbr/ppbSend us your CV and your letter of motivation in English. /bWe’re looking forward to meeting you! /ppbr/ppbPrivacy Notice /b /ppYour personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. /ppbr/ppWe value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. /ppbr/ppExternal recruitment services/agencies will not be used for this position. /p
