Descripción de la oferta
ABOUT THE ROLE This role is part of the Customer Service team for the Iberia region and is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders.The position plays a key role in ensuring customer satisfaction, operational accuracy, and compliance with service level agreements, contributing to the overall performance of the Iberia business.WHAT ARE YOU GOING TO DO?Manage customer orders from receipt to delivery, ensuring accuracy and timeliness Act as the main point of contact for customers in the Iberia region Coordinate with internal departments such as sales, logistics, supply chain, and finance Monitor order status, deliveries, and potential incidents, proactively communicating with customers Handle claims, incidences, and customer queries, ensuring proper resolution Ensure compliance with internal processes, customer requirements, and agreed service levels Maintain updated and accurate information in internal systems Support continuous improvement initiatives within the Customer Service function WHAT DO YOU BRING?Previous experience in Customer Service, Order Management, or a similar role Customer-oriented mindset with strong communication skills Good organizational skills and attention to detail Ability to work collaboratively in a team environment Comfortable working with ERP systems and MS Office tools Proactive attitude and problem-solving skills English is a plus WHAT DO WE OFFER?A temporaly contract in a international and dynamic environment A structured onboarding and continuous support from the team Rotating shifts with clear scheduling, 9.00 to ************* to *****.Compensation for worked public holidays in line with the collective agreement Opportunity to gain experience in a regional role within the Iberia organization A collaborative work environment focused on continuous improvement and customer satisfaction
