Descripción de la oferta
Customer Success – Spanish Portfolio Las Rozas (On-site) About Simplifae Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions. Position Overview As a Customer Success Manager (Spanish Portfolio) , you will manage and grow relationships with Spanish-speaking clients , ensuring high retention, customer satisfaction, and revenue expansion. You will combine customer success and commercial acumen , acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value. Key Responsibilities Manage a portfolio of Spanish clients , ensuring strong engagement and satisfaction. Drive renewals and retention , proactively identifying at-risk accounts. Deliver consultative support , helping clients maximize value from Simplifae solutions. Identify and execute upsell and cross-sell opportunities . Manage commercial processes, including proposals and contract updates. Maintain accurate client data in CRM systems . Analyze customer behavior, feedback, and market trends to inform strategy. Collaborate cross-functionally to improve product adoption and customer outcomes. Act as a trusted advisor and key point of contact for clients. Education & Experience Up to 3 years of experience in Customer Success, Account Management, or similar roles. Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar). Background in SaaS, B2B services, or digital platforms preferred. Bachelor’s degree in a relevant field (preferred). Skills & Competencies Strong communication and relationship management skills. Commercial mindset with proven upselling/cross-selling ability . Analytical and data-driven approach. Ability to manage multiple clients and priorities effectively. Problem-solving and adaptability. Fluent in Spanish and English (mandatory). Portuguese is a plus. Why This Role Matters This role is key to: Expanding Simplifae’s presence in the Spanish market ; Driving customer lifetime value and revenue growth ; Ensuring consistent and high-quality customer experience; Supporting strategic growth across international portfolios. What We Offer International exposure across Iberian markets; Opportunity to work in a fast-growing tech environment; Strong career development path; Competitive salary and benefits.
