Descripción de la oferta
ph3About Centric Software /h3pCentric Software is a general leader, providing an innovative and AI‑enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best‑of‑breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever‑changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. /ph3Position: Customer Success Manager – Centric Shoppingfeed /h3pLocation: Alicante, Spain (3 days / week in office). Solution Focus: Shoppingfeed. Region: Southern Europe. At Centric Shoppingfeed, we help online sellers publish their product catalogs on marketplaces and Digital Marketing platforms across Europe and the United States. Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, or AliExpress through our integration and optimization software. At the same time, we help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, or Criteo, in order to attract high‑quality traffic to their eCommerce websites. /ph3Job Responsibilities /h3ulliProvide functional and technical assistance to merchants via phone and ticketing system in the daily use of the Centric Shoppingfeed platform. /liliEnsure merchants and brands are fully aware of and able to use all the features offered by our solution. /liliRespond to customer questions and issues while ensuring a high level of customer satisfaction. /liliAct as a liaison with the technical support team when merchant issues go beyond functional support. /liliBuild and maintain long‑term relationships based on trust while advising merchants from a strategic perspective. /liliHelp customers optimize their revenue according to their needs, business sector, and market opportunities. /liliRepresent the voice of the customer internally to help improve and develop the platform. /liliMaintain a very low churn rate and increase revenue within the assigned customer portfolio. /li /ulh3Required Skills /h3ulliEducational background related to Marketing, eCommerce, Languages, Communication, or Technology. /liliProficiency in Microsoft Office tools and ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, etc. /liliSpanish: required for communication with Spanish clients. /liliEnglish: required for internal communication with Centric Shoppingfeed teams in France and global Centric Software teams. /liliBonus: Portuguese – highly valuable for communication with Portuguese clients. /liliItalian – valuable for communication with Italian clients. /liliFrench – valuable for internal communication with Centric Shoppingfeed French teams. /li /ulh3Profile /h3pExperience in eCommerce and familiarity with the marketplace and digital marketing ecosystem are highly desirable. We are looking for someone who enjoys challenges and teamwork, with excellent interpersonal skills. The ideal candidate is empathetic, curious, agile, organized, proactive, commercially minded, and capable of working autonomously. A good sense of basic mathematical logic and an interest in the technical side of software are essential to quickly adapt to the platform. /ph3Recruitment Process /h3pPlease apply directly through Centric's career page or LinkedIn job posting and specify your motivations (CV required). /ph3Equal Opportunity Statement /h3pCentric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information. /p /p #J-18808-Ljbffr
