We’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers.
This role is well suited to someone early in their Customer Success career who already understands the fundamentals of renewals and account growth and is ready to take on more ownership within a fast-moving SaaS environment.
What you’ll be doing

Managing a portfolio of SMB and Mid-Market customers
Owning renewals, revenue retention, and logo retention across your book of business
Identifying and managing upsell opportunities within existing accounts
Supporting customer adoption and ensuring ongoing value realisation
Acting as a key point of contact for customers throughout the lifecycle
Managing renewal timelines, forecasting outcomes, and maintaining accurate account data
Communicating clearly with customers around performance metrics, usage, and outcomes
Working closely with Sales, Support, and Product teams to resolve issues and support growth
Contributing to the development of Customer Success processes and best practices

What we’re looking for

1–2 years’ experience in Customer Success, Account Management, or a related role within a SaaS environment
Experience managing renewals, revenue retention, and customer expansion
Exposure to upselling and cross-selling within an existing customer base
Strong communication skills, both written and verbal
Comfort working with core CS metrics such as ARR, churn, renewal rate, and retention
Organised, detail-oriented, and able to manage multiple accounts and priorities
Comfortable operating in a fast-paced startup or scale-up environment

What you’ll get

Opportunity to grow within a scaling SaaS cybersecurity business
Hands-on experience owning renewals and expansion conversations
Supportive environment with coaching and development
Exposure to commercial aspects of Customer Success
Clear path for progression as the Customer Success team grows

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