Descripción de la oferta
Remote: TeletrabajoINFINNI is the infrastructure behind the creator economy. We are the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. We are now building the next layer of products, AI-powered tools, big‑data, and infrastructure purpose‑built for creators. Our team of 180+ builders is at a rare inflection point where a category leader becomes a category‑defining platform.About the RoleWe’re looking for an exceptional Customer Success Team Lead to help build and scale a world‑class Customer Success organisation. This is not a traditional management role; we need a leader who develops people, improves processes, embraces innovation, and helps shape the future of Customer Success as we grow. The role is available only for candidates willing to relocate to the Canary Islands.ResponsibilitiesLead, coach, and develop a team of Mid and Senior Customer Success Managers.Foster a high‑performance culture built on accountability, ownership, and continuous improvement.Support career development and help team members reach their full potential.Identify inefficiencies and build scalable processes and frameworks.Partner cross‑functionally with Product, Sales, Marketing, and Leadership.Drive operational excellence and customer outcomes.Leverage AI, automation, and emerging technologies to increase team efficiency and effectiveness.Explore and deploy AI‑driven workflows, tools, and agents that help the team scale without sacrificing customer experience.QualificationsProven experience leading Customer Success, Account Management, or other customer‑facing teams.Minimum 3 years of people leadership experience, ideally within Customer Success or SaaS.Bachelor’s degree or higher in Business, Economics, Communications, Marketing, Management, or a related discipline.Advanced degrees or relevant certifications are a plus.Strong business English; fluency in a second European language is highly desirable.Track record of developing high‑performing teams and future leaders.Strong coaching, mentoring, and people leadership skills.A builder mindset with a passion for solving problems and creating scalable solutions.Experience using AI, automation, or AI agents to improve workflows, productivity, or customer outcomes.High emotional intelligence, empathy, and excellent communication skills.Strong operational and strategic thinking capabilities.Comfortable working in a fast‑paced, high‑growth environment.Leadership PhilosophyWe don’t believe in micromanagement. We believe in hiring great people, giving them ownership, and creating an environment where accountability and autonomy can coexist. The right person won’t wait to be told what needs improving; they’ll identify opportunities, bring solutions, and help drive positive change across the organisation.BenefitsCompetitive salary and attractive compensation with relocation package commensurate with experience and skills.Bonus – Beckham law tax rate if you are moving to Spain for the first time.Remote work and yearly company offsite: flexible working hours and location options (work remotely within the Canary Islands, or from our two offices in Tenerife).Professional growth: opportunities for career advancement and personal development in a fast‑growing company.Inclusive culture: be part of a diverse and collaborative team committed to innovation and excellence.Direct impact: work with a team focused within a high‑growth SaaS company helping creators thrive.Why Join UsThis is an opportunity to play a key role in shaping the future of Customer Success within a fast‑growing company. You’ll have the chance to influence strategy, develop talented people, implement innovative technologies, and help build a Customer Success organisation that sets the standard for excellence.
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