Overview
CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.
Founded in 2018, we aim to become a leading service provider.
Job Title
Customer Support Representative
Work Schedule

4 days on, 4 days off.
Option to be permanently assigned to one shift: 10:00—22:00 or 22:00—10:00 (Cyprus local time).

Job Description & Responsibilities

Communicate with customers through live chat and e‑mail. Maintain prompt and empathetic attitude towards customers.
Acknowledge and resolve customers’ issues and queries.
Keep up‑to‑date with products, terms, offers and functions.
Report and escalated advanced customer queries to the relevant departments.
Perform first‑step investigations on queries and issues.

Qualifications

Proficiency in written and verbal English, excellent language skills.
Strong communication abilities for effective interaction and collaboration.
Solid computer literacy and adept typing skills.
Ability to work effectively in a multitasking environment.
Previous experience in online customer support considered a plus.

Benefits

Competitive and attractive remuneration package that values your skills and contributions.
Chance to join a dynamic, forward‑thinking European company and play a key role.
Performance‑based monthly bonuses.

How to Apply
Interested? Apply now at https://jobs.craegroup.com/jobs/6880159-customer-support-agent-remote (shortlisted candidates will be contacted).
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