Descripción de la oferta
The Role We are looking for a Customer Support Team Lead to join our team. Supervise and guide the customer support team. Set clear team goals and monitor performance. Conduct regular team meetings to update members on best practices and expectations. Handle escalated customer issues and provide resolution. Ensure high levels of customer satisfaction through excellent service. Analyze customer service metrics and feedback to identify areas for improvement. Develop and implement customer service procedures, policies, and standards. Train new team members and provide ongoing coaching. Identify training needs and organize development programs. Prepare and present regular reports on team performance and customer feedback. Analyze data to provide actionable insights to senior management. Your Profile Proficient in Spanish and expert in English. Demonstrate full ownership of each activity developed. Proactive and forward new ideas. Excellent in communicating and problem solving. Previous experience handling Customer Support or Customer Experience teams. Benefits High growth, multicultural and friendly environment. Save expenses with Cobee and get salary in advance with Payflow. Healthy living with Gympass and Alan private health insurance. Language classes with Yolk Academy. Discounts at Syra and Nora & Apeteat lunch. Breakfast in office, organic fruit and free caffeine and theine. Flexible schedules, pet friendly, no dress code. #J-18808-Ljbffr
