Descripción de la oferta
Responsibilities
Assess training needs across all functions for front office, back office, online, and offline.
Oversee the assigned delivery centers’ training operations.
Conduct onsite visits to certify trainers, provide train-the-trainer sessions, and co‑facilitate sessions if needed.
Facilitate workshops and development sessions as required.
Conduct regular knowledge tests, analyze results, and implement improvement initiatives.
Work with quality and operations to understand agent training needs.
Design, deliver, and evaluate training for technical skills.
Create, manage, and maintain all technical training content.
Maintain the assigned training roadmaps.
Keep up to date with knowledge of products, pricing, promotions, and procedures.
Preferred Qualifications
Experience with applied AI tools: comfortable using practical AI tools such as Gemini and other AI‑powered assistants.
Experimentation mindset: curiosity and eagerness to explore, experiment with, and integrate emerging AI‑driven solutions into workflows.
AI‑enhanced problem solving: ability to leverage AI tools to streamline processes and enhance productivity.
Adaptability and learning agility: enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.
Benefits
A rewarding compensation package with Prime Plus membership, competitive salary, flexible benefits, performance‑based bonuses, birthday day off, discounts, partnerships, relocation support, premium equipment, and role‑based selection.
Continuous learning with free Coursera access, soft‑skills workshops, tech training, leadership development, and a great onboarding program.
Growth opportunities with personalized career paths, the eVOLVE Program, internal mobility, horizontal career changes, and promotions.
Well‑being priority with freedom and flexibility, a hybrid home‑office model focused on outcomes, and support for work‑life balance.
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.
#J-18808-Ljbffr
