Descripción de la oferta
Daily Banking & Savings Process Expert
We are looking for a talented and enthusiastic Daily Banking & Savings Process Expert to join our COO Daily & Savings Team of COO Products Tribe Spain.
The responsibility of this team is to analyze, monitor, control and develop the transactional and savings accounts processes. Focused on the E2E customer journey we ensure the proper work of the process and the best customer experience.
As a key member of the team, you will provide knowledge and expertise in the operations area. This means process monitoring, controlling SLAs, managing external providers, process efficiency, customer service, collaboration and continuous improvement.
Your key responsibilities
Have a deep understanding of the client daily & savings processes, including bankruptcies.
Implement robust controls and procedures. Be responsible for controlling and monitoring external providers’ flows to detect, prevent and avoid inefficiencies.
Ensure that we provide our clients with the best experience. Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows.
Create and maintain reports aligned with business and operational needs.
Data is your facilitator for decision making. (Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency).
Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring positive client experience.
You are responsive, proactive, and empathetic in your interactions with customers and colleagues.
Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively.
What are we looking for?
University Graduate.
Previous knowledge of operations and operative way of working (forseti, herramienta de Calidad and client onboarding flows will be a plus).
Stakeholders’ management proven experience, in particular external providers management.
Strong analytical skills.
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Build partnerships and work collaboratively with others to meet shared objectives and build strong customer relationships and deliver customer‑centric solutions.
Delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Makes good and timely decisions that keep the organization moving forward creating a new and better ways for the organization to be successful.
Plans and prioritizes work to meet commitments aligned with organizational goals and holds self and others accountable to meet commitments.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance. For you and all your family (spouse/partner and children).
Life insurance. We help you protect what matters most to you.
Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be able to access other services such as nursery, transport card, training aids…
Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging. 360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Clinics with professional, world‑class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program.
At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.
#J-18808-Ljbffr
