Work model: Onsite – Barcelona What makes Cognizant a unique place to work? Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact. At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story. Position Desktop Engineer/Systems Engineer The ideal candidate will provide technical support for troubleshooting issues and ensure seamless operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach to deliver high-quality support. Key Responsibilities Manage lifecycle owning SLA, KPI and driving IT Asset Operations to meet Service Level objectives Driving & monitoring queue for request ticket closure for allocation and release Installing, configuring, and troubleshooting laptops in technological environment Process gaps analysis which led to Asset Operations escalation and providing fixes Manage the operations of Inventory Management function of stores Material Handling, Storage & Preservation Plan and execute Asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies Operational action points tracking Threshold Stock Maintenance Daily dashboard publishing Conduct on floor support on resolving the reported issues Report on customer feedback and potential product requests Qualifications Excellent written and verbal communication skills Hands‑on experience with Windows and Google Chrome OS Organizational skills and knowledge of Stock Tracking methods Expertise in ITIL Incident, Change and Service Request Management Proven work experience as a Support Engineer or similar role Experience with office automation products and computer peripherals, like printers and scanners Excellent problem‑solving and multitasking skills Customer‑oriented attitude Knowledge of defined SLA’s (Service Level Agreement) Experience in Asset Management Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x. Get notified about new Desktop Engineer jobs in Barcelona, Catalonia, Spain. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr