Descripción de la oferta
The RoleThe objective is to contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.Responsibilities- Support Managers with client engagement ensuring all information is accurate and provided on time.- Provide support and guidance for all implementations and go lives.- Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.- Responsible for the maintenance of the Client Solution workbook.- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.- Ensure and sign off system maintenance testing.- Support the review of the Statement of Works before it is shared with the client to ensure its fit for purpose.- Responsible for the optimization of HR administrative processes driving efficiency and automation.- Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling, maximizing client satisfaction.- Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.- Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.- Support year end.- Ability to recognize and deal appropriately with sensitive and confidential information.- Proactively identify upsell opportunities.- Support Management with the resolution of client escalations, along with lessons learnt.- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.- Build good relationships with internal stakeholders and keep them up to date when needed.Requirements- 100% attainment of customer SLA agreements.- Demonstrate professionalism and act responsibly.- Adherence to all Security and Compliance procedures and quality standards.- Flexibility to support a global and fast paced environment.- Attention to detail.- Excellent Dutch written and verbal skills and good English skills.- Self‑motivated and a willingness to learn.- Relevant experience administering payroll in an HR consulting, HR outsourcing or corporate environment.- Knowledge of payroll processes, practices and associated legislation.Values- Anticipate customer needs – we stay ahead of trends so our customers can grow and succeed.- Own the outcome – we take responsibility for delivering excellence and ensuring things get done right.- Challenge ourselves to work smarter – we move faster than the world around us to drive change and accomplish more.- Empower each other to solve problems – we tackle challenges head on, ask tough questions, and collaborate to find the best solutions.- Care about our work – we understand that what we do impacts millions, and we have a responsibility to get it right.BenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law.Commitment to Diversity and InclusionStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter. Authorization to work in the employing country must be held by the applicant; Strada does not sponsorvisas.#J-18808-Ljbffr
