Descripción de la oferta
EGNOS Service Manager (F/M)¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación.ESSP SAS is a young and dynamic European service provider certified by EASA to deliver safety‑critical services. We operate and provide Communication, Navigation and Surveillance (CNS) services, with the main service being the EGNOS (European Geostationary Navigation Overlay Service) on behalf of the EUSPA.Company Video : Page : Overview : The EGNOS Service Manager will be the interface with the Customer (EUSPA), provide direct reporting and customer‑needs identification, oversee technical and financial delivery of EGNOS services, manage Customer SLA and report, and act as EGNOS Overall Service Provision Manager of the NESP contract.Key ResponsibilitiesAct as EGNOS Overall Service Provision ManagerInterface with ESSP Units to ensure a unique voice towards the CustomerEnsure all technical, managerial and administrative activities comply with the contractManage the Steering Committee for the overall EGNOS project/service and its scheduleManage risks associated with the serviceManage contractual baseline via the ESP Change Control Board with EUSPAManage and report on the Customer SLA and Key Performance Indicators, creating mitigation actions when neededProvide monthly, yearly and quarterly reporting and meetings with the CustomerMeasure and ensure Customer satisfaction, from questionnaire initiation to improvement actionsMonitor budget and resources, ensuring charges and costs are within budget, and take action if financial performance is not metIdentify service evolution needs and contract change opportunities; support Strategy and Business Unit in new service proposals to the CustomerContribute to new ESP contracts implementation in coordination with ESSP unitsEstablish and maintain service delivery processes within the companyProfileLeadership and team spiritProject and Service Management experienceCustomer‑orientatedAbility to federate, coordinate, and enable transversal teamsTransversal management skillsStrong communication skills and analytical viewNegotiation skillsStrategic vision; ability to see the global picture and manage accordinglyExperience in SLA management and customer satisfactionAutonomous, proactive, and anticipatoryInitiative and synthesis abilityVery high level of English (C1) – CEFRJob SpecificationsEngineering degree or equivalentExperience in international and multi‑stakeholder projectsAvailable for regular travel mainly within EuropeHuman Resources Information1st interview: direct manager (technical interview)2nd interview: with the CEO3rd interview: HR departmentRemuneration & BenefitsVariable bonuses based on objectivesTeleworking: up to 3 days per weekHealth and Life InsuranceSaving planRestaurant vouchersEco‑mobility package (home/office travel reimbursement if car‑sharing or bicycling)29 holidays (full‑time)Application : Please send your application file only by e‑mail to -sas. xcskxlj euJob Location : Madrid, SpainType of Contract : Full time – Permanent ContractESSP is committed to cultural diversity, gender equality and the employment of disabled workers.PDF: Download#J-18808-Ljbffr
