Descripción de la oferta
Are you a results-driven leader who thrives in a fast-paced environment where safety and people come first? Amazon is looking for a Manager II, Operations to lead a team within our fulfillment network. In this role, you will manage daily operations across your assigned area, driving performance through your frontline leadership team while maintaining the highest standards for safety and associate experience. You will use data to identify trends, solve problems, and implement process improvements that directly impact how we deliver for customers. If you are an adaptable, collaborative leader who is energized by coaching others and tackling complex operational challenges, this role offers meaningful opportunities to grow your career while making a tangible difference every day.
Key job responsibilities
- Lead and develop a team of frontline leaders and associates, creating development plans, delivering actionable feedback, and building a culture where every team member feels valued and supported in their growth.
- Own safety outcomes for your area by modeling protocols, conducting regular safety walks, analyzing safety metrics, and ensuring your team prioritizes safe practices in every decision.
- Analyze operational data across shifts to identify trends, diagnose systemic issues, and implement solutions that improve productivity, quality, and efficiency within your department.
- Collaborate with cross-functional partners including safety, human resources, and learning teams to align on site-wide goals and drive initiatives that strengthen overall operational performance.
- Plan and adjust staffing, resources, and processes to meet changing business demands, making sound decisions in ambiguous situations while keeping your team informed and engaged.
A day in the life
You will start your day reviewing safety metrics and operational dashboards before leading a pre-shift meeting with your frontline leaders. From there, you will spend time on the floor coaching associates, observing processes, and addressing real-time challenges. You will partner with support teams to resolve escalations, review performance data to adjust plans for the shift, and hold development conversations with your direct reports to help them build their leadership capabilities.
About the team
Our fulfillment operations team is at the heart of Amazon's promise to customers. We work together to move millions of items through our network safely and efficiently, and we are always looking for ways to improve. Our team values collaboration, continuous learning, and a commitment to creating an inclusive environment where every voice matters. We are focused on investing in our people and processes to deliver an exceptional experience for both our associates and our customers.- Bachelor's degree or equivalent
- Experience in people management
- Experience communicating with a wide range of stakeholders, including your peers and leadership
- Experience using data to influence business decisions
- Speak, write, and read fluently in English at C1 level or above- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience in a logistics/operations environment
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience designing or facilitating business review mechanisms
- Experience building operational playbooks, standard work, or process documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
