Descripción de la oferta
We are seeking a hands-on, dynamic individual to join our team as an Experience Curator. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial.
You will collaborate with the team to enhance the overall experience by:
-Resolving community requests promptly via the ticketing tool
-Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks
-Ensuring families have an outstanding experience at every touchpoint of their journey
-Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways
-Gathering feedback and identifying opportunities for improvement through direct interaction with families
-Assisting new families in integrating into the community
-Communicating upcoming activities to maximize participation
-Managing content for the internal UGC channel to build the brand on social media
-Ensuring seamless information flow across the team
-Coordinating with the onboarding team to ensure smooth handovers during family arrivals
-Participating in pre-arrival webinars and orientation sessions
-Booking services upon families’ requests
You Will Be Responsible For:
-Planning and executing community-building events and workshops, including give-back programs
-Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences
-Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families
-Developing and managing the services offering with partners, ensuring smooth organization and implementation
-Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation
-Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS
Accounting & Administrative Tasks:
-Record and reconcile daily expenses and vendor invoices in alignment with company procedures.
-Provide general support for location-level financial documentation and reporting as needed.
-Manage basic documentation, data entry, and filing to support day-to-day operational workflows.
-Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.
